We want you to love your Handmadi creation! Since each item is handmade, we ask that you review this policy carefully before placing your order.
Return & Exchange Window We accept returns and exchanges within 7 days of delivery, provided the item meets the conditions below.
Conditions for Return/Exchange
- Item must be unused, unwashed, and in its original condition.
- Item must have all original tags/packaging (if applicable).
- Proof of purchase (order number or receipt) is required.
- Please contact us at contact@handmadi.shop before sending anything back, so we can guide you through the process.
Non-Returnable Items
- Custom-made or personalized orders (made specifically to your request) are final sale and not eligible for return or exchange, unless the item arrives damaged or defective.
- Items showing signs of use, damage caused after delivery, or missing components are not eligible for return.
Damaged or Defective Items If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@handmadi.shop with your order number and photos of the item. We will happily arrange a replacement, exchange, or refund at no extra cost to you.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5 to 10 business days. Please note that original shipping charges (if any) are non-refundable, and return shipping costs are the customer’s responsibility unless the item was damaged/defective or the error was ours.
How to Start a Return/Exchange Simply email us at contact@handmadi.shop with your order number and reason for return/exchange, and our team will assist you promptly.
Handmadi | 2218 North Blvd, Houston, TX 77098 | contact@handmadi.shop