Q: Are all your products handmade?
Yes! Every item at Handmadi — including our cartoon animals, birds, and dolls — is handcrafted with care. Since they’re handmade, slight variations between items are normal and add to their uniqueness.
Q: How long will it take to receive my order?
Orders are processed within 1–3 business days, then shipped and delivered within 4–7 business days. Total delivery time is typically 5–7 business days.
Q: Do you ship internationally?
Currently, we only ship within the United States. We hope to offer international shipping in the future.
Q: Can I customize or personalize an item?
Yes! We love custom orders. Please contact us at contact@handmadi.shop with your ideas, and we’ll do our best to bring them to life. Please note custom items are final sale.
Q: What is your return policy?
We accept returns/exchanges within 7 days of delivery for eligible items in original condition. Custom orders are final sale unless damaged or defective. See our full Return, Refund & Exchange Policy above for details.
Q: What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery at contact@handmadi.shop with photos of the damage, and we’ll make it right with a replacement, exchange, or refund.
Q: How do I track my order?
Once shipped, you’ll receive an email with tracking details so you can follow your package.
Q: How do I care for my handmade item?
Since materials may vary by item, we recommend spot cleaning and gentle handling to preserve the quality and craftsmanship of your piece. Specific care instructions may be included with your order.
Q: How can I contact you?
You can reach us anytime at contact@handmadi.shop. We’re happy to help!
Handmadi | 2218 North Blvd, Houston, TX 77098 | contact@handmadi.shop